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Ticket reseller StubHub UK customers to get refunds over illegal hidden fees
Key takeaways
- Each customer is expected to receive £10 on average per transaction, following an investigation by the Competition and Markets Authority (CMA).
- "Hitting customers with hidden fees is illegal.
- The regulator said StubHub UK would contact fans about their refund.
Why this matters: a developing story that could shape the day's news cycle.
Each customer is expected to receive £10 on average per transaction, following an investigation by the Competition and Markets Authority (CMA).
"Hitting customers with hidden fees is illegal. It's not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided," said Emma Cochrane, executive director of consumer protection at the CMA.
The regulator said StubHub UK would contact fans about their refund.
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