A customer used AI to trick DoorDash into issuing a refund. The company’s response is going viral
Food delivery service Door Dash is quick to hold restaurants accountable for their mistakes—but not without evidence. Dissatisfied customers have to provide proof that something was wrong with their order, be it a missing item, late delivery, or improperly prepared food, before the company will issue a refund (potentially on the restaurant’s dime, depending on the nature of the mistake). But in the AI era, verifiable proof is harder to come by, and one customer’s viral post about tricking Door Dash into giving her a refund shows that despite the company’s best efforts, its anti-fraud measures aren’t foolproof. On TikTok, a user named Starr (@mi5under5t00d) posted a montage of images showing how she used an AI-doctored image to get a full refund on her DoorDash order. @mi5under5t00d Shout out to chatGPT Cuz who tfuck was they feeling like forgetting my carrots and ranch that I paid EXTRA for and had the nerve to send some cold ass chicken yea ok ! 😭😭🤪 #chatgpt #trending #fyp #youngho ♬ original sound – Oh Deezy First, an actual picture of her order of chicken wings, including a piece with a bite taken out of it. Next, that same image, but edited with AI to make the bitten chicken wing appear raw. Finally, a screenshot from her DoorDash app, showing that the company issued her $39.24 of credit to use on future DoorDash orders. “Shout out to ChatGPT,” reads text overlaid on the video. Starr’s refund strategy went viral on TikTok, garnering 4.4 million views and thousands of comments—including one from DoorDash itself. ‘This gets people fired’: Social media responds Though Starr seemed flippant about using AI to make her food look undercooked, social media wasn’t on her side. “This gets people fired btw,” one commenter wrote. “Some people’s [lives] depend on DoorDash or Uber and [you’re] gonna get [them] fired over a few dollars? Selfish.” “This is honestly a disgusting thing to do, why would you take advantage of small businesses?!” comme