DISCOs officers face disciplinary action for failing to resolve 118 complaints
Key takeaways
- According to the Power Division, thousands of complaints were either resolved beyond the stipulated timeframe or left unattended.
- He directed that disciplinary proceedings, including suspension where necessary, be initiated without delay and concluded in a time-bound manner in accordance with service rules.
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Why this matters: local context for readers following news across Pakistan and the region.
Add ARY News on Google AAResize ISLAMABAD: The federal government has directed electricity distribution companies (DISCOs) across Pakistan to initiate immediate disciplinary proceedings against underperforming Sub-Divisional Officers (SDOs) and Executive Engineers (XENs) for failing to resolve consumer complaints registered through the 118 helpline.
Federal Minister for Power Sardar Awais Ahmed Khan Leghari issued the instructions following a detailed review of complaint-handling performance data from the Customer Complaint Management System (CCMS PLUS), covering the period from October 1, 2025, to March 31, 2026.
The data, which included complaints related to power outages, voltage fluctuations, line faults, and transformer tripping, revealed widespread delays and unresolved cases, resulting in prolonged electricity disruptions for consumers across both urban and rural areas.