People awaiting hospital treatment to get three weeks’ notice under NHS England plans
Key takeaways
- Hospitals have been told to implement the new standards as soon as possible.
- Prefer the Guardian on Google People waiting for hospital treatment will get three weeks’ notice of their next appointment under NHS plans inspired by the customer service provided by online shopping operators.
- Hospitals are being ordered to start telling everyone on their treatment waiting list at least three weeks before their operation, diagnostic test or meeting with a consultant.
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Hospitals have been told to implement the new standards as soon as possible. Photograph: Jeff Moore/PAView image in fullscreen Hospitals have been told to implement the new standards as soon as possible. Photograph: Jeff Moore/PANHSPeople awaiting hospital treatment to get three weeks’ notice under NHS England plans Move inspired by customer service provided by online retailers such as John Lewis and Amazon
Prefer the Guardian on Google People waiting for hospital treatment will get three weeks’ notice of their next appointment under NHS plans inspired by the customer service provided by online shopping operators.
Hospitals are being ordered to start telling everyone on their treatment waiting list at least three weeks before their operation, diagnostic test or meeting with a consultant.