Have a Coherent AI Policy
Key takeaways
- My very first job out of college was at a law firm with hundreds of paralegals.
- The work was broken down into finely sliced tasks.
- Before I started, a new executive had been brought in.
My very first job out of college was at a law firm with hundreds of paralegals. They were running an in-house workflow system to manage foreclosure and bankruptcy cases. I lucked into a boom industry when the housing bubble burst. At the peak, we were doing over 100K of each a year.
The work was broken down into finely sliced tasks. Paralegals worked out of a queue of tasks, mostly of the same flavor. It was an assembly line for court filings; Taylorism brought to legal work.
Before I started, a new executive had been brought in. One of her jobs was to streamline process. Her plan was simple: she was going to stand behind employees with a stopwatch and time how long it took them to complete tasks. KPIs would be set up based on those measurements.