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Salesforce to acquire Fin for $3.6bn to expand AI agent services
Key takeaways
- The purchase price is subject to customary adjustments.
- The system is powered by Fin’s proprietary Apex AI model, which is designed specifically for customer support workflows.
- Fin claims that its platform achieves high rates of autonomous resolution and handles over two million customer conversations weekly.
Salesforce to acquire Fin for $3.6bn to expand AI agent services BV Swagath Tue, June 16, 2026 at 4:27 PM GMT+7 3 min read CRM INTC.PVT Salesforce has agreed to acquire Fin, formerly known as Intercom, for approximately $3.6bn, in a move to strengthen its AI agent capabilities for customer service operations.
The purchase price is subject to customary adjustments.
Fin’s primary offering is an AI agent that can resolve complex customer queries end-to-end across multiple channels. These include live chat, email, WhatsApp, SMS, phone, and Slack.
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