T-Mobile Is Forcing Legacy Plan Customers Onto Its Current Plans
Key takeaways
- Thousands of T-Mobile customers who've stuck with old phone plans are being uprooted and moved to the company's current lineup of plans.
- Each affected customer is being moved to a "like-for-like" plan with features similar to what they have now.
- Screenshots show a CNET colleague's T-Mobile plan migration from the retiring One Plan TE to the new Experience More with Appreciation Savings plan.
Thousands of T-Mobile customers who've stuck with old phone plans are being uprooted and moved to the company's current lineup of plans. For many, that's going to mean a price increase of up to $6 per line.
A T-Mobile representative chose not to share which plans are being retired, but said some of them stretch back 10 to 15 years. That could include Simple Choice, T-Mobile One, One Plus and the Magenta family of plans, as well as grandfathered Sprint plans that carried over when T-Mobile and Sprint merged in 2020.
The change will apply within the next few weeks and you can expect it to be reflected on your subsequent billing cycles. Affected subscribers, including some small businesses, should expect to get the news via text or through the T-Life app. You can also visit T-Mobile's rate plan migration page, which requires you to log in to your account, to check your new plan details.