FedEx slowly recovers from operational meltdown in Vietnam
Key takeaways
- Fed Ex slowly recovers from operational meltdown in Vietnam A Boeing 767-300 freighter aircraft operated by Fed Ex prepares to take off from Tan Son Nhat International Airport in Ho Chi Minh City on Sept. 13, 2024.
- The complexity of simultaneously implementing new systems, processes and teams created transition challenges, according to a May 29 service bulletin on FedEx’s Vietnam website.
- “We fully recognize the service disruption experienced by our customers in Vietnam and the impact to their operations,” said Masamichi Ujiie, president of FedEx North and South Pacific in the communiqué.
Fed Ex slowly recovers from operational meltdown in Vietnam A Boeing 767-300 freighter aircraft operated by Fed Ex prepares to take off from Tan Son Nhat International Airport in Ho Chi Minh City on Sept. 13, 2024. Fed Ex import customers have experienced severe backlogs because the company mismanaged the changeover to a new ground delivery provider and technology system. (Photo: Shutterstock/Phung Quang Minh) Eric Kulisch Wed, June 17, 2026 at 9:11 PM GMT+7 4 min read FDX Fed Ex says shipping delays in Vietnam have eased this month after a bungled switch to a different ground delivery provider and the rollout of new technology led many customers to loudly complain about difficulty retrieving inbound goods from warehouses.
The freight transportation giant has worked for weeks to restore service levels for customs clearance and local delivery for inbound shipments, but specifics about the exact nature of the disruption have been hard to come by.
FedEx (NYSE: FDX) attributed the shipment delays and cargo congestion in warehouses to challenges associated with transitioning to a new contract courier, and the introduction of new technology and workflows designed to match global operating standards. The complexity of simultaneously implementing new systems, processes and teams created transition challenges, according to a May 29 service bulletin on FedEx’s Vietnam website.