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Erin Collins On The Taxpayer Advocate Service, Taxpayer Rights, And A Strained IRS
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Erin Collins On The Taxpayer Advocate Service, Taxpayer Rights, And A Strained IRS

Forbes · Jun 6, 2026, 11:00 AM

Key takeaways

  • --:-- / --:--This voice experience is generated by AI.
  • Collins is the National Taxpayer Advocate (NTA), which means she leads the Taxpayer Advocate Service, or TAS, an independent organization within the IRS.
  • First, it helps individual taxpayers and businesses resolve serious problems with the IRS when the ordinary channels are not working.

Taxes Editors' Pick Erin Collins On The Taxpayer Advocate Service, Taxpayer Rights, And A Strained IRSNational Taxpayer Advocate Erin Collins talked IRS strain, taxpayer rights, legislative reforms and the importance of fairness in voluntary compliance at a recent tax conference.By Kelly Phillips Erb,

--:-- / --:--This voice experience is generated by AI. Learn more.This voice experience is generated by AI. Learn more.Erin Collins and Terry Lemons on stage in San Antonio, Texas.Courtesy of Adam Watson, Tax RetreatWhen Erin Collins sat down with Terry Lemons, former IRS Chief of Communications and Liaison, at The Tax Retreat in San Antonio on Thursday, June 4, the room got something tax professionals do not always get from Washington: a candid conversation about what is working, what is not, and what taxpayers experience when the system breaks down.

Collins is the National Taxpayer Advocate (NTA), which means she leads the Taxpayer Advocate Service, or TAS, an independent organization within the IRS. TAS is often described as the “voice of the taxpayer” inside the agency and before Congress.

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