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U.S. bank disclose security lapse after sharing customer data with AI app

TechCrunch · May 12, 2026, 4:36 PM · Also reported by 2 other sources

Key takeaways

  • Community Bank, which operates in Pennsylvania, Ohio, and West Virginia, disclosed a cybersecurity incident that exposed customers’ names, dates of birth, and Social Security numbers.
  • Securities and Exchange Commission, the bank said it detected an exposure of customers’ personal data due to the use of “an unauthorized artificial intelligence-based software application.”
  • The bank said it disclosed the incident “due to the volume and sensitive nature of the non-public information at issue.”

Community Bank, which operates in Pennsylvania, Ohio, and West Virginia, disclosed a cybersecurity incident that exposed customers’ names, dates of birth, and Social Security numbers.

In an 8-K filing dated May 7 with the U.S. Securities and Exchange Commission, the bank said it detected an exposure of customers’ personal data due to the use of “an unauthorized artificial intelligence-based software application.”

The bank said it disclosed the incident “due to the volume and sensitive nature of the non-public information at issue.”

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