Why AI-obsessed companies should care about the aging workforce
Below, Dan Pontefract shares five key insights from his new book, The Future of Work Is Grey: The Untapped Value of Age in the Workforce. Pontefract is a six-time award-winning author and a leadership and corporate culture strategist. He has spent more than 20 years in senior leadership roles at TELUS, SAP, and BCIT, serving as a chief learning officer and chief envisioner. In 2018, he founded his own firm, the Pontefract Group, to help leaders and organizations improve leadership and corporate culture. What’s the big idea? Organizations are overlooking a major, unavoidable shift—the aging workforce—and those that learn to value and integrate people of all ages will outperform those that ignore it. Listen to the audio version of this Book Bite—read by Pontefract himself—in the Next Big Idea app, or buy the book. 1. Demographics don’t care about your organization’s strategy. According to the World Economic Forum, workers aged 55 and older will make up more than 25 percent of the G7 workforce by 2031. That’s roughly a 10-point jump from 2011. And between you and me, I think the forum is underselling the number. My money says it will be higher. Here’s what nags at me. Every boardroom, leadership room, and workshop I’ve sat in over the last few years has been obsessed with two topics: artificial intelligence and cost control. Remarkably, neither conversation has included the one demographic fact already reshaping the labor market: The workforce is greying, and it’s happening fast. Organizations are bracing for a robot revolution while quietly ignoring (or not even knowing about) the humans that are about to reshape them. Demographic reality is the one trend you cannot disrupt, downsize, or delay. Older workers are not optional. They are the scaffolding holding up skills transfer, institutional memory, and cultural continuity across every workplace on the planet. You cannot and will not automate your way out of a people problem. The future of work will be grey. 2. Meet t