There Are Three Types of AI Users

Remember when AI was going to take away our jobs and leave humans with nothing to do? So far, that doesn’t seem to be happening. Researchers from Activ Trak analyzed the digital activity of more than 10,000 workers and found that when people adopted AI, their work life became more intense, not less. The time that these early adopters spent on email, messaging, and chat apps more than doubled. Their use of business software rose by 94 percent.Researchers from UC Berkeley’s Haas School of Business found that when using AI, workers started taking on tasks that they had previously outsourced, because activities such as coding and engineering became easier to do. They squeezed in work bursts in the evening, on weekends, in waiting rooms, and whenever else they had a spare moment and AI was handy. They also did a lot more multitasking, supervising a bunch of bots doing different things simultaneously.The general pattern that the research points to is that many people don’t use the time they save using AI to do less; they use the time to take on new tasks. AI also seems to shift workers’ expectations, and their boss’s expectations, about how much they should accomplish in a day. Every hour feels more crowded, but also more frazzled. The ActivTrak researchers found that the time people spent on focused, uninterrupted work fell by 9 percent. There’s even a name for this mental state: “AI brain fry.”In some sense this is normal. Every time some new labor-saving technology is introduced, there are experts (the ones who know a lot about technology but not much about psychology) who predict that people will use the technology to make life easier. Soon we’ll all be enjoying 15-hour workweeks! Instead, many people use the technology to make their life more frenetic and full. Planes, trains, and automobiles are technologies that save time and effort by making travel faster. They also enable people to take a lot more trips.[Rogé Karma: Three ways to think about AI and jobs]I’d say th