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HSBC chief says human judgment will remain central in banking – report
Key takeaways
- HSBC chief says human judgment will remain central in banking – report Elhedery said HSBC is introducing AI tools across different parts of the group.
- “I need human judgment, I need human decision making, I need human accountability at the core,” Elhedery said in an interview with Bloomberg TV.
- He said AI could change how lenders deal with customers, bringing productivity improvements and more tailored services.
HSBC chief says human judgment will remain central in banking – report Elhedery said HSBC is introducing AI tools across different parts of the group. Credit: Vytautas Kielaitis/ Shutterstock.com. · Retail Banker International · Vytautas Kielaitis/ Shutterstock.com. Vidhya Edwards Munnangi Tue, June 9, 2026 at 6:48 PM GMT+7 2 min read HSBC CEO Georges Elhedery said bank employees would continue to play a central role despite the growth of AI.
“I need human judgment, I need human decision making, I need human accountability at the core,” Elhedery said in an interview with Bloomberg TV.
He said AI could change how lenders deal with customers, bringing productivity improvements and more tailored services.
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