SBP seeks public feedback on Pakistan’s digital payment services

The State Bank of Pakistan (SBP) has launched a nationwide survey to collect feedback from users of digital payment services, aiming to better understand their experiences and expectations. Over the past several years, the central bank has introduced a range of policy measures, regulatory reforms and digital infrastructure projects to strengthen Pakistan’s digital payments landscape. These efforts have contributed to significant growth in the use of mobile banking applications, digital wallets, payment cards, Raast and Inter Bank Funds Transfer (IBFT) services. As digital transactions become an increasingly important part of daily life, SBP said it is essential to assess how customers interact with these services and identify areas requiring improvement. The survey seeks feedback on usage trends, service quality, ease of access, transaction reliability, complaint resolution mechanisms, fraud-related concerns and overall customer satisfaction. Developed in consultation with key stakeholders, the survey is part of SBP’s evidence-based strategy to further enhance the country’s digital financial ecosystem. The central bank said the findings will help improve the safety, accessibility, convenience and reliability of digital payment services nationwide. The survey is available through SBP’s official online platform and will remain open until July 10, 2026. SBP has encouraged all users of digital payment services to take part and share their views, noting that the feedback will help shape future initiatives aimed at creating a more customer-focused and digitally empowered financial system in Pakistan. Pakistan records remittances inflow of $4.3 billion during May 2026