We need a Switzerland for the agentic future

The conversation is changing. For the first time ever, the person or thing on the other side of an interaction isn’t always human. Every time I talk with other executives, the “agentic future” comes up. It’s a compelling idea: agents replacing old systems to actually solve problems for us without oversight. With more than a billion AI agents poised to handle everything from customer complaints to complex trades by 2029, the hurdle isn’t the tech itself. It’s whether we can actually trust it. The reality is that most businesses are stuck in the pilot stage. Not for failure of imagination, but because we don’t have the right tools to move from a cool demo to a smart system that works safely at scale. The old plumbing, or legacy infrastructure, wasn’t built for an agentic future. Workflows break easily. Data is trapped in silos. Trust is bolted on versus being built in. The result: As we deploy more agents, complexity will turn into chaos. What’s missing is a trusted, neutral middle ground, a Switzerland for the modern tech stack. As billions of these interactions happen, we need a layer that acts like a nervous system, connecting and coordinating every app and agent. Think of it as a conversational command center that fixes the trust gap by focusing on three things: identity, governance, and visibility. IDENTITY: VERIFY WHO IS DOING WHAT Let’s say you task an agent with purchasing an expensive driver that’ll add 20 yards off the tee, or in my case, one with AI to help me find the fairway more often. The retailer needs to know in real time that it was actually you who authorized the purchase, not some bad actor or rogue agent trying to improve their own handicap. And as agents get more autonomy, the stakes get higher. A several hundred-dollar golf club purchased without approval is a nuisance. An unsanctioned bank transfer or a leaked confidential email is a disaster. This goes far beyond the traditional machine-to-machine logins and identity tools we’ve used for