Football Australia reeling as staff review reveals 'toxic, chaotic' culture

Football Australia says it is working to improve the workplace culture under new chief executive Martin Kugeler. (Getty Images: Ayush Kumar) Football Australia is set for internal change after damning results of an anonymous survey of current employees. The findings showed staff complained of working in a "toxic, chaotic and negative" environment. Staff also indicated "perceived favouritism" and that the workplace had "low psychological safety and trust". Link copiedShareShare articleThe findings of an anonymous survey in which staff complained of working in a "toxic, chaotic and negative" environment will spark internal change at Football Australia (FA), the governing body says. FA is fighting fires on several fronts, with chief executive Martin Kugeler indicating last week that the organisation would slash 20 per cent of its workforce to rebalance its books. The cost-cutting measures come as FA prepares to announce a $15.3 million loss at its AGM, following a $8.5 million loss the previous financial year. About 20 per cent of Football Australia staffers face the axe as soccer's governing body posts record losses that doubled last financial year's numbers. Three of the six directors nominated for Thursday's board elections, including ex-Socceroos goalkeeper Mark Schwarzer, have withdrawn from the running. The three remaining candidates are all nominated by Australian Professional Leagues (APL) clubs. But the governing body's culture has also been the subject of intense internal scrutiny, with AAP privy to feedback of a review carried out by consultancy firm Wingmaven in October last year. Kugeler did not take charge at FA until January this year, and at the time of the internal probe, Heather Garriock, who is currently the organisation's deputy chief executive, was acting interim chief executive. As part of the survey, staff were asked to select "three words to describe the culture at Football Australia". Mark Schwarzer is one of three directors who have pulled out of the board elections. (Getty: Mark Kolbe) According to Wingmaven, feedback, which was delivered to staff in November and has been seen by AAP, more than 70 per cent of the 39 respondents had "overwhelmingly negative" word associations with working at FA. Staff were shown a word cloud that summed up their responses, and among the terms used to describe working at FA were adjectives such as "hierarchical, bureaucratic and egotistical". It also highlighted a "toxic, chaotic, gruelling and unprofessional" culture. Further feedback seen by AAP shows staff indicated that there was a "perceived favouritism" within the organisation and that FA was a workplace with "low psychological safety and trust". ABC Sport Daily is your daily sports conversation. We dive into the biggest story of the day and get you up to speed with everything else that's making headlines. Additional concerns relayed by staff indicated that there were "meetings about meetings", that decisions were "made on opinion not evidence", and there was an "avoidance culture". Workers also raised the issue of a divide between staff in Sydney and Melbourne. FA said in a statement it had taken staff concerns on board and was working to build "positive workplace behaviours" under Kugeler. "In 2025, Football Australia engaged Wingmaven to examine the culture and performance standards across the commercial, marketing, communications, digital, and events functions," an FA spokesperson said. "The findings and recommendations have informed organisational changes which have commenced and will continue as part of our organisational restructure. "Improving culture standards was a key criteria in our search for a new CEO. "The appointment of Martin Kugeler, who has a proven track record in building high-performance, values-driven cultures, reflects our commitment to strengthening and sustaining positive workplace behaviours." Copy linkFacebookX (formerly Twitter)SportMagnussen flops at Enhanced Games, finishes lastTopic:Doping in Sports

Football Australia reeling as staff review reveals 'toxic, chaotic' culture

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