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Today Intercom becomes Fin

Hacker News · May 13, 2026, 11:10 PM

Key takeaways

  • Intercom will live on as our customer service software platform, but Fin is our future.
  • 3 min Sometimes you see a corporate announcement that’s so obvious and so late, it s almost an admission of failure.
  • And I m open to feedback on how I should have pulled the trigger on this change much sooner.

We re changing the name of our company to Fin. Intercom will live on as our customer service software platform, but Fin is our future.

3 min Sometimes you see a corporate announcement that’s so obvious and so late, it s almost an admission of failure.

And I m open to feedback on how I should have pulled the trigger on this change much sooner. But the tech industry is so littered with awkward and arguably unsuccessful name changes that I thought it prudent to procrastinate on this one.

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