What Amazon’s Astro Taught Me About Giving Robots a Soul

In 2018, Amazon brought me in as the lead UX Sound Designer for Astro, their first consumer home robot. Astro used cameras and other sensors to map and navigate your home and workplace, and could proactively patrol, check up on loved ones, and transport small items using its built-in cargo bin. While there was a well-defined feature set and form factor, initially there was no character direction. In fact, even before Astro had a name, there were two main questions—was it simply Alexa on wheels, or was it a robot with its own character?The Astro team was divided. One option was to focus on Alexa, and treat the mobile robot simply as an added utility. I argued for Astro to not focus on Alexa, along with the majority of the UX team. Our belief was that a thing that moves through your home and turns toward you with intent can never be just an appliance. People would ascribe character to whether we wanted them to or not, and so the only question was whether we shaped that character or let it happen by accident.Ultimately, Astro became Astro rather than Alexa, and user testing backed up our decision. People didn’t see the robot as Alexa. They saw it as its own character, and that’s what they wanted it to be. Alexa on the device felt somewhat strange and creepy, but building Astro its own voice was too slow and expensive in 2018. So, we settled on Alexa as a supporting character that handled any actual talking, while Astro was the main character, communicating as much as it could without words, through sound, motion, and facial expressions.I had been brought on to the Astro team to define the robot’s sound design language and voice. But there was no one to flesh out the robot’s actual character. You cannot make a single real decision about a character without defining it first. Every choice about how Astro moved, sounded, paused, or reacted was a character choice, and those choices required all disciplines working together. As Sound Lead, I was weaving together sound, moti