business
Westpac fined A$26m over hardship delays
Key takeaways
- The bank admitted the contraventions during the case.
- The order was made by the Justice Mc Evoy, who found the bank did not respond on time to more than 200 online requests over a period spanning 2017 to 2023.
- In a statement to Retail Banker International, the Australian bank has acknowledged the Court’s decision.
Westpac fined A$26m over hardship delays. The bank admitted the contraventions during the case. Credit: viewimage / Shutterstock.com. · Retail Banker International · viewimage / Shutterstock.com. Vidhya Edwards Munnangi Wed, May 27, 2026 at 7:04 PM GMT+7 2 min read WBC.AX Westpac Banking Corporation must pay A$26m ($19m) in civil penalties after the Federal Court found it failed to deal with customer hardship applications within statutory timeframes.
The order was made by the Justice Mc Evoy, who found the bank did not respond on time to more than 200 online requests over a period spanning 2017 to 2023.
In a statement to Retail Banker International, the Australian bank has acknowledged the Court’s decision.
Article preview — originally published by Yahoo Finance. Full story at the source.
Read full story on Yahoo Finance →
More top stories
Aggregated and edited by the Scoop newsroom. We surface news from Yahoo Finance alongside other reporting so you can compare coverage in one place.
Editorial policy · Corrections · About Scoop