Cakes & Bakes under fire for selling “Expired Jam” at DHA Lahore Branch

LAHORE – Pakistani local bakeries often face scrutiny for selling sub-standard items, with many consumers still relying on them due to the big price gap compared to top brands. However, this time the controversy goes beyond quality concerns, as expired jam has been sold at Cakes & Bakes outlet in DHA, raising questions over food safety and customer service standards. The controversy erupted in Lahore after customer accused Cakes & Bakes outlet in DHA of allegedly selling an expired food product, triggering public outrage and renewed debate over food safety standards and customer service practices at one of the city’s well-known bakery chains. According to complainant, he purchased a jar of jam in April 2026, only to later discover that it had allegedly expired in February 2026. The claim raised alarming questions about product monitoring and shelf management at the outlet. document.createElement('video'); https://pakobserver.net/wp-content/uploads/2026/05/snapsave-app_2007500999878573_hd.mp4 The situation escalated when the customer returned to store to file complaint. He alleges that staff responded in an uncooperative and unprofessional manner, demanding proof of purchase in the form of an invoice, denying that the product originated from their branch, and saying that CCTV footage could not be provided for verification. Tensions intensified when, according to the customer, the branch management told him to pursue legal action if he was dissatisfied with their response. The confrontation reportedly reached a peak when the angry customer smashed the jam at outlet floor in frustration, and the clip sparked widespread discussion about service accountability and consumer rights in Pakistan. This incident also reignited a wave of earlier online allegations and criticism directed at Cakes & Bakes. Over time, social media platforms hosted multiple claims from customers raising concerns about hygiene and food handling practices. Some viral posts alleged disturbing incident